Is there any follow-up done by Shape? Access auditing should not be a one-off exercise; it should be part of an evolving plan or strategy which is continually monitored. At Shape we follow up all our auditing with evaluation feedback for the client. Due to the unique way that Shape also works with disabled audiences, after auditing with us we may be able to bring audiences to your venue or public spaces to experience first-hand how the improvements have helped their access and staff skills; and feedback those experiences to you. Shape also offer support packages for venues and organisations of any scale which includes telephone advice surgeries, email support, and mystery shopping feedback. This is part of Shape's holistic approach to supporting arts and cultural venues and organisations.