Shape has provided tailored training programmes to arts and cultural professionals for nearly 40 years. We train and support organisations to help build a more inclusive cultural sector for people who face disabling barriers in accessing arts and culture.

We know your organisation has its own unique set of circumstances to deal with, but this is rarely a problem: most organisations have common themes that surface again and again.  Our experience is that often it takes just small tweaks to achieve wide-ranging changes, and many access solutions come at little or low cost compared to what you first might have envisaged.

Andrew Cochrane, Shape Access Coordinator

Our disability equality training - also referred to as disability confidence, or disability awareness training - is designed to keep participants engaged and stimulated, and in the process gaining insight into addressing access issues in a variety of areas, tailored to your business needs. Use it as a stand alone exercise, or as part of a strategic move to becoming more diverse and inclusive.  And if you are an Arts Council England funded organisation, we can support you in making your contribution to the Creative Case.

In all cases we recommend that you involve disabled people from the outset with any new initiatives you may be planning: inclusive decision-making and consultation usually results in inclusive outcomes. 

We work with professional disabled trainers who have particular expertise in areas such as venue assessments, disability equality, accessible marketing and events, employment, action planning, equality duties, website and online access, and the Equality Act 2010. 

Have a look here to see what our clients are saying about Shape Training. 

For overseas organisations please contact us via [email protected] or visit 

Benefits of Training with Shape

  • Develop your audience and diversify your income
  • Tailor your own training and support package for your organisation
  • Gain and demonstrate confidence in addressing access issues
  • Learn from real-life case studies chosen for your training session
  • Achieve and demonstrate inclusive customer service excellence

Much of our work is done in partnership with Nick Goss Consultancy Ltd (NGL).  NGL trainers are ISO 9001 Quality Assured and CPD accredited.

Our Training Courses include the following areas:

Equality Training

Disability Equality

Working with Disabled Staff and Volunteers

Accessible Events Management

Audience Development Training

Achieving Customer Service Excellence                                     

View our full training prospectus here.  

Training FAQs

Contact us
Tel: 020 7424 7330 ¦ Textphone: 020 7424 7368  ¦ Email: [email protected]

We gratefully acknowledge the support of City Bridge Trust for our access and training work in London, helping us make the capital a more inclusive and accessible place for disabled people.